Useful Information and Terms & conditions

All information and Terms & Conditions below are valid for reservations created after 01/11/2023.

We appreciate you reading this document, as well as our General Rental Terms and Conditions, as we will ask you to confirm that you have read and understood them during your reservation.

Index

1.    Digital Rental Agreement Terms & Conditions

2.   Car rental supplier identification

3.  On-line reservation process

4.  Quotes / Rental Rates

5.   Payment types and Deposit

6.  Damage Responsability and Coverages

7.   Fuel Policy

8.  Tolls / ETOLL

9.  Optional Extras (Equipments / Services)

10. Geographic restrictions

11.  Driver

        Age

        Driver’s License

        ID’s

12. Vehicle types

13. Vehicle Pick-up (Faro Airport FAO)

14. Vehicle return (Faro Airport FAO)

15. Vehicle Pick-up or Return (Faro Airport-FAO) Out of Hours (20h00 to 08h00)

16. Pick-up and Return (Praia da Rocha)

17.  General Rental Terms & Conditions

Digital Rental Agreement Terms & Conditions

The lessee accepts this contract in digital format and all clauses contained therein, as if it had been concluded in physical format, in accordance with Decree-Law nº 47/2018, article 9, nº 10.

The lessee declares that he has received a digital version of this contract and undertakes to ensure the presentation of this digital contract to the authorities, whenever requested.

The rental company cannot be held responsible for the failure of the renter to present this digital contract to the authorities.

Car rental supplier identification

Your car rental supplier is Auto Rent Lda. NIF 501618600 with headquarters in:

Av. Tomás Cabreira, Edif. Vistamar, Loja I, 8500-802 Portimão.

Telephone: Praia da Rocha  (+351) 965 100 288 (call for mobile national network)

   (+351) 282 417 171  (call for national landline network)

                  Faro Airport           (+351) 965 656 765 (call for mobile national network)

   (+351) 289 818 580 (call for national landline network)

Your reservation can be presented in both physical or digital format at pick-up time.

Your reservation can be cancelled 48h before pick-up time with no extra costs.

On-line reservation process

On-line reservation steps at www.autorent.pt

a) Reservation request – Insertion of customer's rental details into the booking form, including dates, times and location;

b) Auto Rent Offer – According to the data entered by the customer, Auto Rent will offer a list of all types of cars available with the corresponding rental price and terms and conditions;

c) Auto Rent Offer Acceptance – After choosing the offer that best suits your needs, the customer will be asked to fill in the booking form with the driver's personal details, and choose any optional extras;

d) Reservation Confirmation – The customer will be asked to confirm and accept their rental reservation;

e) Auto Rent Confirmation and Notification – Auto Rent will send the customer confirmation of their booking to their email, including the reference number and booking details.

Quotes / Rental Rates

The quotes/rates shown include unlimited mileage in Portugal, all taxes and additional charges depending on your booking specifications, civil liability insurance, partial collision and damage coverage (Collision damage waiver CDW) and theft coverage (Theft waiver TW ) with an associated liability for damages (known as deductible/excess). This liability for damages (known as deductible/excess), indicated when making the reservation, determines the maximum amount up to which the customer is responsible if the vehicle is damaged or stolen, when all Rental Terms and Conditions are met.

There are no mandatory hidden charges.

Quotes are presented in Euros unless otherwise indicated.

Payment types and Deposit

Auto Rent does not accept American Express, virtual cards, prepaid cards and checks.

The following are accepted as a method of payment for the rental:

  • Credit/Debit Card VISA or MasterCard in the name of the main driver;
  • Cash

As a deposit/security, a credit authorization will be requested in the amount of “Damage Liability” on the main driver's credit card. This credit authorization will remain valid and active until the end of the rental.

No other forms of payment/deposit will be accepted.

Damage Responsability and Coverages

Damage liability is the determined amount for which the customer may be responsible in the event of damage/theft of the vehicle, provided that all clauses of the Rental Terms and Conditions are complied with.

Damage to tires, windows and locks is not covered by CDW and SuperCDW coverage, and is only covered by TLW.

The amount of liability for damages is described in the particular conditions of the reservation/contract.

The value of SuperCDW and/or TLW damage coverage services is defined in the particular conditions of the reservation/contract.

Third party liability insurance:: € 50 000 000.

Roadside assistance included.

Fuel Policy

The Vehicle must be returned at the end of the rental with the same amount of fuel as it was at the beginning. Additional charges will be charged in case of non-compliance in accordance with the General Rental Terms and Conditions:

Car groups
Price for 1/8 of fuel difference.
A, C1, E, F,  J1, J2, J4, 0
15,00 €
H1, L1, 1, 2
30,00 €


Tolls / ETOLL

According to Decree-Law 84-C/2022, all rent a car vehicles are equipped with an Electronic Toll Collection Device (DECP), with the customer being responsible for all tolls during the term of the Rental Contract, and can only make payment of the same to the rental company. To manage this service, the rental company charges an extra fee called ETOLL Service (price detailed in the particular conditions, toll values not included). Payment of tolls is due by the customer at the end of the rental and after that date, when requested by the rental company (depending on the availability of toll data by the highway companies, this period may extend up to 120 days).

 

Optional Extras (Equipments / Services)

Optional extras for car rental listed below can be requested at the time of booking or at the counter (subject to availability)

Name
Description

Additional Driver

Authorizes other driver(s) on the Rental Agreement.

After Hours Fee

Pick-up and/or Returns between 20:02 and 07:59 are Subject to this additional fee.

Young Driver

Authorizes the rental to drivers between 21 and 25 years old.

ETOLL Service

Calculation and charge of toll values from Portuguese highways. Toll values not included.

PAI

Personal Accident Coverage. Covers personal damages to all passengers in the vehicle.

Cross Border (Spain)

Authorizes the vehicle to cross border to Spain.

Baby Seat (0m to 9m)

Baby Seat for babies from 0 to 9 months.

Baby Seat (9m-4Y)

Baby Seat for babies from 9 months to 4 years old.

Booster Seat (4Y+)

Seat for children over 4 years old.

                      One Way fee

Fee applicable to rentals that start and finish in diferente locations.

GPS Sat Nav

GPS Satellite Navigation equipment.

Surf Board Soft Rack

Soft rack to carry your surfboard on the car roof.

Administrative Fees

Fees applicable to handle traffic fines and communication mediation.

Location Fee

Fee applicable for rentals outsider Faro Airport.


Geographic restrictions

The vehicle is only permitted to cross border to Spain, with the respective cost indicated in the particular conditions of the reservation/contract. Authorization can be requested upon reservation or at the counter.

Driver

Age

Drivers must be between 26 and 99 years of age.

Drivers aged between 21 and 25 are subject to additional charges.

Drivers who do not meet the age limit cannot rent a car.

Driver’s License

An official and original driving license issued more than 1 year ago by a country in the European Union or by countries adhering to the International Conventions on Road Traffic (Geneva of 1949 and Vienna of 1968) and also Andorra, Angola, Brazil, United Arab Emirates, Morocco, Mozambique, São Tomé and Príncipe or Switzerland.

ID’s

The driver can be identified by a Passport or Identification Card from member states of the European Union.

Failure to present the original documents mentioned above will make the rental unfeasible.

Vehicle types

The models listed correspond to examples from the respective categories. We cannot guarantee a specific brand and/or model, but rather a vehicle in the same category or higher.

Vehicle Pick-up (Faro Airport FAO)

You must go to car park 4 (P4) at Faro Airport for the free shuttle service to the Auto Rent facilities (5 min).

If the customer does not show up to collect the vehicle after 2 hours of the time requested in the reservation, it will be considered a No Show and the vehicle will become available.

Contact Auto Rent – Faro Airport: (+351) 965656765 (national mobile network call).


Vehicle return (Faro Airport FAO)

Return of the vehicle to the Auto Rent facilities as shown in the image below, and complimentary transport back to the airport. You must take into account the time needed to check the vehicle when returning it.

The customer is responsible for the vehicle until its return is completed. The customer must not leave the vehicle anywhere other than at Auto Rent's facilities, otherwise they will be in breach of the rental contract, and subject to all inherent charges.

Any delay of 2 or more hours after the scheduled return time will result in an extra day's rental charge.


Video: https://www.youtube.com/watch?v=cAkb732eRUE

Google Maps: https://maps.app.goo.gl/qVKnT14GszcJDVK77

Vehicle Pick-up or Return (Faro Airport-FAO) Out of Hours (20h00 to 08h00)

All rentals with pick-up or return after hours (between 8pm and 8am) are subject to the Out of Hours Fee.

Pick-up and Return (Praia da Rocha)

Pick up of the vehicle at the Auto Rent facilities located at Avenida Tomás Cabreira, Edifício Vistamar, Loja I, 8500-802 Portimão, where the rental agreement will be signed.

If the customer does not show up to collect the vehicle after 2 hours of the time requested in the reservation, it will be considered a No Show and the vehicle will become available.

The customer must return the vehicle to the same facilities. You must take into account the time needed to check-in the vehicle when returning it.

The customer is responsible for the vehicle until its return is completed. The customer must not leave the vehicle anywhere other than at Auto Rent's facilities, otherwise they will be in breach of the rental contract, and subject to all inherent charges.

Any delay of 2 or more hours after the scheduled return time will result in an extra day's rental charge.

If you have any questions or difficulties, please contact us on (+351) 282417171 (national landline call).


Google Maps: https://maps.app.goo.gl/8eFMcMGMxRaatZyX8

It is possible to deliver and return the vehicle to your accommodation upon prior request (min 24 hours), subject to availability, with associated costs and only available in the areas: Portimão, Alvor, Ferragudo, Parchal and Carvoeiro.

Returning vehicles to the Praia da Rocha facilities after 1pm must be carried out as follows: the customer must park the vehicle in the designated locations (Auto Rent Reserved Park) on Rua Eng Francisco Bivar ( https://maps.app.goo.gl/S1nvSHd9P35mkXfQ9)  and return the key to the Auto Rent store on Av. Tomás Cabreira.

General Rental Terms & Conditions

1 - OBJECT

Auto Rent – Automóveis de Aluguer, Lda, hereinafter referred to as the lessor, rents the motor vehicle, better identified in the particular conditions of the rental agreement (hereinafter referred to as Rental Agreement), to the customer identified in the first clause of the particular conditions, hereinafter referred to as the lessee, under the following terms and general conditions.

2 – VEHICLE PICK-UP AND RETURN

1. The lessee declares that he received the vehicle in the conditions of use and cleanliness, with the respective accessories and documents, mentioned in the contract and in the joint verification document called "Vehicle Damage Control", undertaking to return it in the same conditions as received it, at the place and date designated in the rental agreement.

2. Fuel policy: The vehicle must be returned with the same fuel level that was delivered, which was indicated in this rental agreement and in the "Vehicle Damage Control" verification report.

3. If the vehicle is returned with a lower fuel level, it will be charged as follows:

a) Groups A, C1, E, F, J1, J2, 0: € 15 (IVA incl.) for each 1/8 of fuel difference;

b) Groups H1, L1, 1, 2: € 30 (IVA incl.) for each 1/8 of fuel difference.

4. There is no fuel refund if the vehicle is returned with a higher fuel level than the initial level.

5. If the vehicle is used in violation of the rental agreement, the lessor may terminate the rental agreement, and the lessee must return the vehicle to the indicated location, under penalty of the vehicle being removed from him, in accordance with the law, at his expense.

6. If the lessee wishes to extend the rental period, must go to the lessor's premises to create a new rental agreement, subject to approval, 24 hours before the end of the current contract.

7. The lessor is not responsible to the lessee or any passenger for the loss of or material damage to objects left in the vehicle, either during the rental period or after it.

3 – VEHICLE USAGE

1. The lessee must take care of the vehicle, ensuring that it is properly locked and in a safe place when not in use, filling it with adequate fuel, as well as connecting and diligently using any safety device installed in the vehicle, if there is.

2. The lessee undertakes not to use or allow the use of the vehicle in the following situations:

a) To transport passengers or goods in violation of the law;

b) For sportive events or training, whether official or not;

c) By any person under the influence of alcohol, drugs or any other substance that, directly or indirectly, affects their perception and ability to react;

d) By people who have held a driving license for less than a year, and by people who are not authorized drivers, that is, they are not identified in the rental agreement or document attached to it;

e) Outside Portuguese territory, unless expressly authorized by the rental company;

f) For the placement of any advertising, party or commercial mentions or other equivalent, without prior written authorization from the rental company;

g) For the transport of passengers or goods, in paid service, in sublease, loan or assignment without prior express authorization from the rental company.

4 – VEHICLE REPAIR AND MAINTENANCE

If the vehicle suffers any damage or breakdown, repairs can only be carried out by prior arrangement with the lessor.

5 - SERVICES

1. The lessee can hire the following services:

a) CDW - Covers all damage caused to the vehicle in the event of an accident or theft, with the lessee being subject to paying a “Damage Responsibility” amount that varies depending on the type of vehicle, set out in the table available at counters and described in the particular conditions of this rental agreement;

b) Super CDW – Covers all damage caused to the vehicle (except tires, windows and locks) and total or partial theft of the vehicle, with the lessee not being subject to paying the amount of “Damage Responsibility” or being subject to paying reduced “Damage Responsibility”;

c) PAI – Covers personal accidents of the driver, the maximum amounts of which are €1,500.00 (one thousand and five hundred euros) in the case of illness or hospitalization and €15,000.00 (fifteen thousand euros) in the case of death or disability;

d) TLW – Covers damage caused to tires, windows and locks of the vehicle and the lessee is not subject to paying any “Damage Responsibility” amount relating to these parts.

2. The lessee is obliged, in the event of an accident, to take the following procedures:

a) Report to the lessor and the police authorities immediately any and all accidents, thefts, robberies or any other accidents;

b) Obtain the names and addresses of the people involved and witnesses, as well as the details of third party vehicle insurance policies;

c) Do not leave the vehicle without taking appropriate measures to protect and safeguard it;

d) Not taking any responsibility or pleading guilty in the event of accidents;

e) Contact the lessor immediately, providing a detailed report of the accident, including the accident report collected by the police authorities and data from third parties involved and witnesses.

3. Only the lessee and/or authorized drivers can benefit from Super CDW, CDW, PAI and TLW coverage.

4. Even if the lessee subscribes to Super CDW, CDW, PAI and TLW coverage, all damages resulting from misuse of the vehicle or non-compliance with these Terms and Conditions are their sole responsibility.

5. In the event of an accident or damage caused to the vehicle, due to excessive speed, negligence, driving under the influence of alcohol, narcotic products or consumption of any product that reduces driving ability, and in breach of number 2 of this clause, the lessee responsible for all repair expenses and compensation corresponding to the downtime of the injured vehicle, even if Super CDW and/or CDW coverage has been subscribed.

6. The vehicle will only have CDW and/or Super CDW coverage during the period agreed in the rental agreement, unless there is an extension of the rental under the terms of these general conditions, with the lessor now declining any and all responsibility for accidents caused or that may be caused by the lessee beyond the rental period, who is solely and exclusively responsible for them.

6 – PAYMENTS

1. The lessee expressly undertakes to pay the amounts due and resulting from the conclusion of this rental agreement, to the lessor as soon as they are requested, namely:

a) The price due for renting the vehicle, depending on the rental period and respective mileage calculated in accordance with the rate stated in the rental agreement;

b) Any and all charges relating to the services described in clause 5 and any other applicable expenses in accordance with the tariff or rates set out in the particular conditions of this rental agreement;

c) All taxes and fees levied on the rental of the vehicle or the amount set by the lessor to reimburse these taxes;

d) All costs borne by the lessor arising from the collection of payments owed by the lessee, as a result of this rental agreement;

e) All tolls associated with the circulation of the rented vehicle during the rental period.

2. Any and all invoices not paid by the due date will be subject to late payment interest at the maximum rate legally permitted.

3. In the event of an accident for which the lessee is responsible, he or she will pay, as administrative expenses with the respective process, €100,00 (one hundred euros) plus VAT at the legal rate in force.

4. The lessee, to guarantee compliance with the obligations arising from the rental agreement, will provide as deposit, a debit to the credit card of which he/she is the holder, for the amount referred to in the rental agreement, expressly authorizing the lessor to fill in and debit the credit card for the amounts due.

7- ADMINISTRATIVE FEES

If the lessor is notified, as a result of an administrative offense or illegal conduct committed by the lessee, solely to identify the lessee, the lessee is obliged to pay, as administrative expenses, the amount of 25 € (Twenty-Five Euros ), plus VAT at the legal rate in force, for the information provided to those entities, during and after the duration of the rental.

8 – CONVENED HOUSEHOLD

The parties agree on the addresses indicated in the rental agreement for any contact, namely, for the purposes of summons or notifications.

This rental agreement is governed by Portuguese Law and the jurisdiction of the District of Portimão is established to the exclusion of any other, for all issues arising therefrom.

Consumers may also, under art. 18 of Law 144/2015, in the event of a Dispute, resort to the following Alternative Consumer Dispute Resolution Entity:

CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

Address: Edifício Ninho de Empresas, Estrada da Penha 8005-131 FARO

Telef. +351 289 823 135                                               Email: info@consumoalgarve.pt

Web: www.consumoalgarve.pt

More information at www.consumidor.pt 

9 – INFORMATION AND CLARIFICATIONS

The lessee acknowledges that all the clauses contained in this rental agreement were timely and expressly communicated and explained to him/her and that he/she was aware and bound by them, and therefore signs this rental agreement.

10 – PERSONAL DATA

1. Auto Rent, Automóveis de Aluguer, Lda with NIPC 501618600 and headquartered at Avenida Tomás Cabreira, Edifício Vistamar, Loja I, 8500-802 Portimão (Portugal), with email dp@autorent.pt and telephone 282 417 171 (national fixed network call), as data controller, will process personal data contained in this document for the following purposes:

a) Invoicing: personal data will be collected so that Auto Rent can invoice the goods and/or services ordered and/or contracted and thus comply with its subsequent accounting and tax obligations under CIRC and CIVA and other legislation;

b) Customer Management: personal data will be collected to allow Auto Rent to carry out the administrative management of the relationship with its customers and use it in future reservations/rentals;

c) Collections and Payments Management: personal data will be collected to enable Auto Rent to efficiently manage payments and collect outstanding amounts.

2. The communication of personal data, besides being a fundamental requirement for the celebration of the rental agreement, establishes a legal obligation, and Auto Rent cannot provide the goods and/or services ordered and/or contracted if providing personal data is refused.

3. Auto Rent will transmit the personal data to the following entities:

a) Insurance companies and insurance brokers, for solving accidents or for roadside assistance;

b) Concessionaires, sub-concessionaires, toll fee collection entities and electronic toll collection management entities, for driver identification in accordance with article 10 of Law 25/2006;

c) Tax Authority, to comply with its tax obligations arising from CIRC and CIVA and other legislation;

d) Companies that Auto Rent hires to provide communication, marketing and advertising services;

e) Legal service providers hired by Auto Rent to provide services of a legal nature, namely, for representation in disputes and/or litigation and/or credit recovery;

f) Police and judicial authorities in case of disputes and/or litigation and/or credit recovery and/or fines in accordance with article 171 of the Código da Estrada;

g) Electronic payment systems for payment processing, returns and dispute resolution;

h) Travel agents/tour operators/commercial intermediaries who have interacted in the contractual relationship with the renter.

4. Personal data will be retained for the following periods of time:

a) For invoicing purposes, during 10 (ten) years according to n.º 4, article 123.º from CIRC, except in case of litigation, where the data will be retained until the end of the process;

b) For the purposes of managing collections and payments, until payment of outstanding amounts or full execution of a court decision for payment.

5. Personal data will be stored on Auto Rent servers and/or databases located in the European Union.

6. As the holder of personal data, you may request Auto Rent the access to personal data concerning you, as well as its rectification or erasure, and the limitation of processing in respect of you, or the right to object to processing, as well as the right to data portability, through written request, to the email: dp@autorent.pt without prejudice:

a) That Auto Rent can request additional information necessary to confirm the identity of the data owner;

b) Of Auto Rent legal obligations;

c) And the right to present a complaint to the control authority.

7. Auto Rent, Lda, will never sell or transmit personal data of its customers to third parties for the purposes of marketing/sales/selling their goods/services.

8. The renter authorizes personal data to be communicated to ARAC (Association of Driverless Car Rental Industries) for inclusion in a database in case of non-compliance. The consultation may be carried out with the entity responsible for data processing.

9. The renter is aware that the vehicle is equipped with a geolocation device (GPS) that can be used in the event of breach of the rental agreement.