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Vous souhaiterez que nous soyons mondiaux!!

 

Auto Rent est une entreprise familiale de location de voitures avec plus de 40 ans d'expérience en Algarve. Notre flotte moyenne est de 550 véhicules et nous sommes établis à l'aéroport de Faro et à Praia da Rocha, Portimão.

Notre personnel est formé et travaille dur tous les jours afin de fournir un service de location de voiture différent aux touristes qui visitent la région de l'Algarve.

 

Auto Rent garantit un service de qualité supérieure avec une attention maximale du client et un haut professionnalisme et transparence.

 

Histoire

Auto Rent a été créée en 1976 avec seulement 6 voitures (Mini Morris) à Praia da Rocha, Portimão, avec la licence d'une autre entreprise et avec le marché du tourisme comme objectif principal. Seulement en 1986 a été légalement créé et autorisé avec le nom AUTO RENT, Lda.

Le dévouement et l'effort des propriétaires pour tirer le meilleur parti de sa flotte et une politique de service client dédiée et de qualité depuis le 1er jour, se sont traduits par une croissance soutenue jusqu'à nos jours.

En 2011, le fondateur Antonio Jose Valagao est contraint d'abandonner la direction de l'entreprise en raison de graves problèmes de santé.

À partir de là, un processus de numérisation d'entreprise commence et l'entreprise continue de se concentrer sur l'excellence du service, en maintenant une croissance durable et une équipe jeune, dynamique et soudée qui contribue activement aux résultats obtenus.

Tous les membres de l'équipe sont déterminés et motivés à poursuivre cet héritage à l'avenir, en recherchant l'excellence du service en offrant un service de qualité supérieure à des prix compétitifs.

 

Vision

 

Soyez votre mobilité flexible préférée en Algarve.

 

Mission

Dépasser les attentes, fournir un service de location de voiture de haute qualité et un service client avec transparence, engagement et dévouement.

 

Valeurs

o   Transparence – fournir toutes les informations nécessaires, afin que le Client puisse mieux décider

o   Honnêteté – nous tenons nos promesses

o   Flexibilité – nous «déplions» pour répondre à vos besoins

o   Professionalisme – nous respectons toutes les procédures avec compétence

o   Engagement – nous nous efforçons continuellement d'honorer nos promesses, dépassant les attentes

o   Competitivité – nous rivalisons activement pour offrir le meilleur prix

o   Responsabilité sociale – nous motivons notre personnel dans les meilleures conditions et contribuons activement aux causes locales

o   Sympathie – nous présentons toujours notre service avec le sourire

o   Fiabilité – nous nous efforçons activement de zéro échoue

 

Qu'est-ce que nos clients disent de nous

 

 

 

 

 

par Joao le 02/12/2019 17:21. Dernière édition par Antonio le 08/01/2020.

Catégorie: About

Tags: about

Brian Hacker

13 October 2019

I am probably the champion reviewer for Autorent as I've had over 100 rentals from them and see no reason to change ! The key to good customer service is the staff and at the airport they have always been helpful, friendly. honest and trustworthy. Even on the odd occasion I've contacted head office at Portimao I have been treated with the same courtesy. This is a very professional company and are to be applauded. Thank you Autorent and I hope we continue our relationship.

Yvonne Bakers

6 February 2018

I Always recommend this company to people as we have been using them at least four times a year for the last few years, always very friendly staff and the cars are very good some times a brand new car, we always go over the car very carefully with the agent and make sure any little scratch is recorded and make sure it is clean on outside and inside before returning.

Emilie Lassalle

26 October 2019

Thanks for a rental expérience without any trouble and any additionnal charge at the end . Team Professional . I recommand 👌

Jan Jaap de Graaf

17 September 2018

Everything went smoothly. No waiting. Friendly staff. Top service. We hire a car every year at Faro airport. Autorent is highly recommanded.

Zsófi Ünnep

13 May 2018

Everything went smoothly, friendly and helpful staff. Highly recommended.

 

par Joao le 12/12/2019 18:19. Dernière édition par Joao le 12/12/2019.

Catégorie: Frontpage

Tags: FB

par Joao le 26/04/2018 22:44. Dernière édition par Joao le 02/12/2019.

Catégorie: Frontpage

Tags: Highlights Frontpage Promotions Slider car hire algarve

On November 3rd, in the Republic of Ireland, Auto Rent, Lda., a familiar SME operating in the Algarve for over 35 years, was awarded with the Cartrawler Customer Satisfaction Award 2016 for Southern Europe.

The prize was awarded during the Winter Conference 2016 organized by Cartrawler, one of the world's largest Car Hire brokers, operating in over 190 countries, in 43.000 locations with 1.600 commercial partners.

The award was delivered by Cartrawler's CEO Mike McGearty, distinguishing the company from among hundreds operating in Southern Europe on the quality of its service, recognized by its customers.

António Valagão, one of the managing partners of the company, comments that “It's an honor and a great pleasure to see that the commitment, effort and dedication of Auto Rent's 18 employees is valued by our partners and customers. On behalf of Auto Rent, I thank you for this distinction, and particularly to our staff, for a job well done and the recognition that our efforts were recognized, and an encouragement to further improve our service”.

Auto Rent Customer Satisfaction Award

par Joao le 14/11/2016 17:00. Dernière édition par Joao le 02/12/2019.

Catégorie: Frontpage

Tags: News Frontpage Customer Reviews

  • Fast collection and return
  • Friendly and Professional staff
  • Transparent and honest T&C
  • Reliable and commited customer service

All of these at low cost rates!

Try Auto Rent, you'll wish we were global!

par Joao le 02/12/2019 17:20. Dernière édition par Joao le 02/12/2019.

Catégorie: Frontpage

Tags: Splash

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97% Returning customers

Based on 560 customer reviews

par Joao le 02/12/2019 17:19.

Catégorie: Frontpage

Tags: html

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Quick Pickup and Return

4.5 minutes average serviced time

par Joao le 02/12/2019 17:18.

Catégorie: Frontpage

Tags: html

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Quality of service

9.4/10

par Joao le 02/12/2019 17:17.

Catégorie: Frontpage

Tags: html

User Data

Auto Rent will gather data from its customers in order to better serve them, and make their experience of the website more enjoyable.

All user and driver information, as well as any booking information will be stored in our web server. This is so our suppliers (as well as Auto Rent, if you are using our car hire services) can provide you with better and faster service.

Auto Rent only stores information that is required for car hire service, and that information is only supplied to the suppliers with which you are booking.

Auto Rent does its best to keep its users' information secure, by employing various security measures to keep its users' data safe.

Affiliates will have access to users' basic booking information in order to control their affiliate account.

Supplier Data

Supplier information will be stored for easier contact with them regarding bookings and general business.

Affiliate Data

Affiliate information will be stored for easier contact with them regarding bookings and general business.

par Joao le 05/07/2014 16:48. Dernière édition par Joao le 16/05/2019.

Catégorie: Privacy

Tags: Privacy

Auto Rent will not be held responsible for car hire suppliers other than Auto Rent.
Auto Rent is only responsible for booking your car hire service on the supplier of your choosing.
For Auto Rent's car hire terms and conditions, please refer to Auto Rent's car hire terms and conditions.
For other supplier's car hire terms and conditions, please click the link under the supplier's logo on the price results page.
Auto Rent's liability to its customers is only regarding any payments made through the website.

 

 

Informação ao consumidor ao abrigo do disposto no artigo 18.º da Lei n.º 144/2015

Information to the consumer according to the law 144/2015, article 18º

 

 

Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de consumo:

In case of dispute the consumer may resort to an Alternative Consumer Disputes Resolution Entity:

 

Centro de Arbitragem de Conflitos de Consumo de Lisboa

http://www.centroarbitragemlisboa.pt/

Rua dos Douradores, nº 116 - 2º 1100-207 Lisboa

Telefone: 218807030

Fax: 218807038

Correio Eletrónico: director@centroarbitragemlisboa.pt; juridico@centroarbitragemlisboa.pt

 

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

http://www.triave.pt/

Rua Capitão Alfredo Guimarães, 1 4800-019 Guimarães

Telefone: 253422410

Fax: 253422411

Correio eletrónico: triave@gmail.com

 

CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

http://www.ciab.pt/pt/

Rua D. Afonso Henriques, 1 4700-030 Braga

Telefone: 253617604

Fax: 253617605

Correio eletrónico: geral@ciab.pt

Av. Rocha Paris, 103 4900-394 Viana do Castelo

Telefone: 258809335

Fax: 258809389

Correio eletrónico: ciab.viana@cm-viana-castelo.pt

 

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

http://www.arbitragemdeconsumo.org/

Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide 1099-032 Lisboa

Telefone: 213847484

Correio eletrónico: cniacc@fd.unl.pt

 

Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

http://www.centrodearbitragemdecoimbra.com

Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra

Telefone: 239821690

Fax: 239821690

Correio eletrónico: geral@centrodearbitragemdecoimbra.com

 

Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve

http://www.consumoalgarve.pt

Ninho de Empresas, Edif. ANJE – Estrada da Penha, 3º andar, sala 26 8000 Faro

Telefone: 289823135

Correio eletrónico: apoio@consumidoronline.pt

 

Centro de Informação de Consumo e Arbitragem do Porto

http://www.cicap.pt

Rua Damião de Góis, 31, Loja 6 4050-225 Porto

Telefone: 225508349 / 225029791

Fax: 225026109

Correio eletrónico: cicap@cicap.pt

 

Mais informações em Portal do Consumidor www.consumidor.pt – More information at Consumer Portal www.consumidor.pt

par Joao le 05/07/2014 16:45. Dernière édition par Joao le 28/02/2019.

Catégorie: Terms

Tags: Terms

© Auto Rent 2012