Important information for our Atlas Choice Customers,
Due to trading difficulties at Atlas Choice (Evershine Travel Ltd), payments of the rentals that finished since August 1st 2016, to Auto Rent and many other car hire suppliers throughout the world, have not been honoured.
Auto Rent is and will be honouring rentals to Atlas Choice clients by charging the clients directly for the rental, as recommended by Atlas Choice.
Atlas Choice, on their website, recommend that its customers seek a refund of their original payment to Atlas Choice from their credit card company.
If you have any further questions regarding an Atlas Choice car hire issue, please contact Atlas Choice customer service or your card company's customer support team.
We apologize for the inconvenience and we hope you understand our position.
The Auto Rent staff
On November 3rd, in the Republic of Ireland, Auto Rent, Lda., a familiar SME operating in the Algarve for over 35 years, was awarded with the Cartrawler Customer Satisfaction Award 2016 for Southern Europe.
The prize was awarded during the Winter Conference 2016 organized by Cartrawler, one of the world's largest Car Hire brokers, operating in over 190 countries, in 43.000 locations with 1.600 commercial partners.
The award was delivered by Cartrawler's CEO Mike McGearty, distinguishing the company from among hundreds operating in Southern Europe on the quality of its service, recognized by its customers.
António Valagão, one of the managing partners of the company, comments that “It's an honor and a great pleasure to see that the commitment, effort and dedication of Auto Rent's 18 employees is valued by our partners and customers. On behalf of Auto Rent, I thank you for this distinction, and particularly to our staff, for a job well done and the recognition that our efforts were recognized, and an encouragement to further improve our service”.
Auto Rent will not be held responsible for car hire suppliers other than Auto Rent.
Auto Rent is only responsible for booking your car hire service on the supplier of your choosing.
For Auto Rent's car hire terms and conditions, please refer to Auto Rent's car hire terms and conditions.
For other supplier's car hire terms and conditions, please click the link under the supplier's logo on the price results page.
Auto Rent's liability to its customers is only regarding any payments made through the website.
Informação ao consumidor ao abrigo do disposto no artigo 18.º da Lei n.º 144/2015
Information to the consumer according to the law 144/2015, article 18º
Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de consumo:
In case of dispute the consumer may resort to an Alternative Consumer Disputes Resolution Entity:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, nº 116 - 2º 1100-207 Lisboa
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral
Rua Capitão Alfredo Guimarães, 1 4800-019 Guimarães
Correio eletrónico: firstname.lastname@example.org
CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)
Rua D. Afonso Henriques, 1 4700-030 Braga
Correio eletrónico: email@example.com
Av. Rocha Paris, 103 4900-394 Viana do Castelo
Correio eletrónico: firstname.lastname@example.org
CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Faculdade de Direito da Universidade Nova de Lisboa – Campus de Campolide 1099-032 Lisboa
Correio eletrónico: email@example.com
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra
Av. Fernão Magalhães, N.º 240, 1º, 3000-172 Coimbra
Correio eletrónico: firstname.lastname@example.org
Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve
Ninho de Empresas, Edif. ANJE – Estrada da Penha, 3º andar, sala 26 8000 Faro
Correio eletrónico: email@example.com
Centro de Informação de Consumo e Arbitragem do Porto
Rua Damião de Góis, 31, Loja 6 4050-225 Porto
Telefone: 225508349 / 225029791
Correio eletrónico: firstname.lastname@example.org
Auto Rent would like to wish all of its customers and partners Happy Holidays in peace with your loved ones and a great 2016!
We would like to thank you for your preference and your business.
The Auto Rent staff
Auto Rent is proud to be one of, if not the best rated car hire company in Faro Airport. Coupled with our competitive prices, we try our best to give you a great and trouble-free car hire experience.
Here are some customer reviews left by our customers:
Anonymous, 5 Aug 2014
Faultless experience - staff were quick and friendly on arrival and departure. Car was ideal - no problems at all. Would recommend to friends.
Bill, 17 Feb 2014
Excellent courteous service. The gentlemen who dealt with us advised us to pay for the motorway toll transponder, which we did, and although we mostly used the N125 we had a worry free driving experience. The toll charges we did incur were automatically charged to our credit card. The car was excellent.
We're very excited to inform all our customers that you can now stay connected anywhere with our new 3G Wifi Hotspot!
Let your family know how you're doing or just tease your friends back at home with pictures of your holidays!
Connect up to 10 devices (smartphones, tablets, laptops) with no data limits!
Find the 3G Wifi Hotspot on the Extras list when booking your car
Auto Rent now provides a service that allows you to drive on the A-22 without worries!
The A-22 Motorway has automatic tolls that charge when you drive under the gates spread between the exits.
Without an identification device on your car, you must go to the post office to pay the tolls 48 hours after you drive through them.
Introducing the E-Tolls extra
- You pay €1.50/day for the rental of the device
- You're free to drive around on the A-22 and avoid traffic on the N-125
- When you return the car, you only pay for the tolls you used
- No pre-pay, no extra costs, no tolls in your mail
Should you choose not to use our E-Tolls service, any tolls that are not paid will be sent to your home address, and you will be charged an administration fee by the highway company.
Please note that due to the tolling company stating that it can present tolls up to 15 days later, some charges may come after your departure, but we will contact you should that happen.
To rent a car from Auto Rent you must be over 25 years old.
From 21 years old you can still rent a car with Auto Rent, but have to pay the Young Driver's Insurance extra.