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COVID-19 - Important Information

Due to the COVID-19 pandemic, the Emergency State in Portugal and the Ministers' Council Resolution from 20/03/2020, we inform our customers that our activity is suspended and our offices are closed to public indefinitely for rental car activity.

If you have a rental car to return, or you pretend to extend the rental until after the quarantine period, you can still contact us through:

Website: www.autorent.pt     -      E-mail: reservas@autorent.pt    -    Tel: +351 282 417 171   -    +351 965 656 765

If you need to return your car, please contact us in order to arrange the date, time and location for such return.

Auto Rent wishes all customers the best and recommends to stay safe and follow the WHO recommendation in order to stop the COVID-19 pandemic.

by Antonio on 21/03/2020 17:24.

Category: FAQ

Tags: covid19 return important information

  • Fast collection and return
  • Friendly and Professional staff
  • Transparent and honest T&C
  • Reliable and commited customer service

All of these at low cost rates!

Try Auto Rent, you'll wish we were global!

COVID-19

For information regarding our service during the COVID-19 outbreak, please refer to our FAQ page or follow our social media accounts at Auto Rent's Facebook Page or Auto Rent's Instagram Page

by Joao on 02/12/2019 17:20. Last edit by Joao on 20/03/2020.

Category: Frontpage

Tags: Splash

You’ll wish we were global!

 

Auto Rent is a family owned car rental company with over 40 years of experience, in Algarve. Our average fleet is 550 vehicles and we are established at Faro Airport and Praia da Rocha, Portimão.

Our staff is trained and work hard everyday in order to provide a different car hire service to the tourists that visit the Algarve region.

 

 Auto Rent guarantees a Premium Quality Service with maximum customer attention and high professionalism and transparency.

 

History

Auto Rent was established in 1976 with only 6 cars (Mini Morris) at Praia da Rocha, Portimão, with the license of another company and with the tourism market on its main focus. Only in 1986 was legally established and licensed with the name AUTO RENT, Lda.

The dedication and effort of the owners to make the most of its fleet and a customer dedicated and quality service policy since 1st day, resulted in a sustained growth until nowadays.

In 2011 the founder Antonio Jose Valagao is forced to abandon the management of the company due to serious health problems.

From this point, a business digitalization process begins and the company continues to focus on the excellence of service, maintaining a sustainable growth and a young, dynamic and cohesive team that actively contributes to the results achieved.

All team members are committed and motivated to continue this legacy in the future, striving for service excellence by offering superior quality service at competitive prices.

 

Vision

 

Be your preferred flexible mobility in the Algarve.

 

Mission

Exceed expectations, providing a high quality car rental service and customer care with transparency, commitment and dedication.

 

Values

o   Transparency – provide all the necessary information, so the Customer can better decide

o   Honesty – we keep our promises

o   Flexibility – we “unfold” to meet your needs

o   Professionalism – we comply with all procedures competently

o   Commitment – we continually strive to to honour our promises, exceeding expectations

o   Competitiveness – we actively compete to offer the best price

o   Social responsibility – we motivate our staff with the best conditions and actively contribute to local causes

o   Sympathy – we always presente our service with a smile

o   Reliability – we actively strive to zero fails

 

What our customers say about us

 

 

 

 

 

by Joao on 02/12/2019 17:21. Last edit by Antonio on 08/01/2020.

Category: About

Tags: about

Brian Hacker

13 October 2019

I am probably the champion reviewer for Autorent as I've had over 100 rentals from them and see no reason to change ! The key to good customer service is the staff and at the airport they have always been helpful, friendly. honest and trustworthy. Even on the odd occasion I've contacted head office at Portimao I have been treated with the same courtesy. This is a very professional company and are to be applauded. Thank you Autorent and I hope we continue our relationship.

Yvonne Bakers

6 February 2018

I Always recommend this company to people as we have been using them at least four times a year for the last few years, always very friendly staff and the cars are very good some times a brand new car, we always go over the car very carefully with the agent and make sure any little scratch is recorded and make sure it is clean on outside and inside before returning.

Emilie Lassalle

26 October 2019

Thanks for a rental expérience without any trouble and any additionnal charge at the end . Team Professional . I recommand 👌

Jan Jaap de Graaf

17 September 2018

Everything went smoothly. No waiting. Friendly staff. Top service. We hire a car every year at Faro airport. Autorent is highly recommanded.

Zsófi Ünnep

13 May 2018

Everything went smoothly, friendly and helpful staff. Highly recommended.

 

by Joao on 12/12/2019 18:19. Last edit by Joao on 12/12/2019.

Category: Frontpage

Tags: FB

by Joao on 26/04/2018 22:44. Last edit by Joao on 02/12/2019.

Category: Frontpage

Tags: Highlights Frontpage Promotions Slider car hire algarve

On November 3rd, in the Republic of Ireland, Auto Rent, Lda., a familiar SME operating in the Algarve for over 35 years, was awarded with the Cartrawler Customer Satisfaction Award 2016 for Southern Europe.

The prize was awarded during the Winter Conference 2016 organized by Cartrawler, one of the world's largest Car Hire brokers, operating in over 190 countries, in 43.000 locations with 1.600 commercial partners.

The award was delivered by Cartrawler's CEO Mike McGearty, distinguishing the company from among hundreds operating in Southern Europe on the quality of its service, recognized by its customers.

António Valagão, one of the managing partners of the company, comments that “It's an honor and a great pleasure to see that the commitment, effort and dedication of Auto Rent's 18 employees is valued by our partners and customers. On behalf of Auto Rent, I thank you for this distinction, and particularly to our staff, for a job well done and the recognition that our efforts were recognized, and an encouragement to further improve our service”.

Auto Rent Customer Satisfaction Award

by Joao on 14/11/2016 17:00. Last edit by Joao on 02/12/2019.

Category: Frontpage

Tags: News Frontpage Customer Reviews

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97% Returning customers

Based on 560 customer reviews

by Joao on 02/12/2019 17:19.

Category: Frontpage

Tags: html

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Quick Pickup and Return

4.5 minutes average serviced time

by Joao on 02/12/2019 17:18.

Category: Frontpage

Tags: html

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Quality of service

9.4/10

by Joao on 02/12/2019 17:17.

Category: Frontpage

Tags: html

TABLE OF CONTENTS

INTRODUCTION

This Privacy Policy describes how Auto Rent treats the personal data of its customers, as well as job seekers, employees, suppliers. Data privacy is key to Auto Rent's activity.

This privacy policy is governed by compliance with the applicable legislation (Regulation (EU) 2016/679, "RGPD"). It applies to the data collected from our customers through the website, information collected by the reservations department or through agencies and tour operators, as well as the information collected from jobseekers, employees and suppliers.

Please read this policy carefully before using the website or registering for the purchase of our services. By using our website or by contacting us for the use of services you consent to the collection and processing of your data as described in this privacy policy.

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DEFINITIONS

Personal Data: Information relating to an identified or identifiable natural person ("data subject"); an identifiable person is considered to be identifiable, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, identifiers by electronic means or by reference to one or more elements specific physical, physiological, genetic, mental, economic, cultural or social identity of the natural person.

Special categories of personal data: Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, as well as genetic data, biometric data to identify a person unambiguously, health or data relating to the sexual life or sexual orientation of a person.

Responsible for processing: A natural or legal person who determines the purposes and means of processing personal data.

Subcontractor: A natural or legal person who treats the data on behalf of the controller (eg a service provider supporting an Information System containing personal data).

Data Holder: The identified or identifiable natural person who is the owner of the information handled or "to whom the information relates or is associated".

Processing of personal data: an operation or set of operations on personal data by automated or non-automated means, such as collection, registration, organization, structuring, preservation, adaptation or alteration, retrieval, use, disclosure by transmission, dissemination or any other form of disclosure, comparison or interconnection, limitation, erasure or destruction.

Data Protection Officer (DPO): Person appointed by the organization that informs and advises on Auto Rent's obligations in the protection of personal data. It also provides advice on impact assessments on data protection and controls its implementation and is also the point of contact with the supervisory authority.

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DATA COLLECTION

Auto Rent may collect data directly (directly from the User) or indirectly (through partner entities or third parties). Data is collected only after the consent of the holder. The collection can be done through the following channels:

Direct collection: in person, by e-mail and through the website.

Indirect collection: through partners and official entities.

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DATA CATEGORIES

Auto Rent may collect the following categories of data:

Key data: Covers, for example, the name, surname, address (private and / or professional), date of birth, identification document.

Communication data: These include, for example, telephone and / or mobile phone numbers, e-mail address (private and / or professional), and fax number, if applicable.

Contract data: These include, for example, rental information (vehicle category, collection and delivery dates, pick-up and delivery office, reserved extras / services), rental agreement number, reservation number, driving license data , driving license photography, rental vehicle registrations, and customer loyalty information and programs with partners.

Financial data: For example, credit card data, amounts or numerals received, and / or collateral.

Voluntary data: data that we are provided voluntarily, without being explicitly requested, and contain information such as your preferences regarding the equipment and category of the vehicle.

Special data: In the event of an accident, damage to the vehicle, or similar incidents, we process and report data regarding its sequence of events and the damage suffered. These types of data can be provided by customers, passengers, including injured parties. Data processed in these eventualities may include health data, such as data on injuries, blood alcohol levels, driving on the effect of narcotic drugs and the like.

Third party data: In the case of car rental, if you have provided us with personal data of third parties, for example, relatives, second drivers, and / or passengers, we will also process such data.

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PURPOSE OF TREATMENT

We collect and process your personal information for the following purposes:

  • Process and Provide the services requested and the benefits you have subscribed;
  • Send email notifications and / or SMS advertising, marketing special promotions, informative content unless you have opted out of receiving such communications;
  • Send you alerts regarding the products purchased;
  • Answer your questions or suggestions;
  • Improve service quality and optimize your visit to Auto Rent;
  • Send you our Newsletter, unless you have chosen not to receive such communications;
  • Elaboration of opinion polls and statistics, in particular to analyze the quality levels of the services provided.

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DATA SHARING

Auto Rent may share your Personal Information with partners (third parties) provided you have prior and express consent. Any sharing of data will always be carried out according to the law.

Entities with whom we may share your data:

Third PartiesPurposeLegal Base
Independent operators / franchisees and network providers in order to fulfill our contract with you and to understand how you use our services and how to improve our business, travel agents
  • Process and confirm your rental reservation;
  • Assist with navigation;
  • Provide customer support;
  • Resolve violations of payment of tolls, traffic or parking;
  • Prosecute any processes related to accidents and / or injuries;
  • Provide travel assistance services.
  • Compliance with the Contract;
  • Legitimate Interests;
  • Legal Obligation;
  • Consent.
Reservation systems in order to fulfill our contract with you whenever you use a reservation system and to understand how you use our services and improve our business
  • Process and confirm your rental reservation;
  • Check the admissibility of using designated accounts and promotional codes;
  • Process payments and returns.
  • Compliance with the Contract;
  • Legitimate Interests.
Credit card issuers in order to receive their payments
  • Process payments and returns;
  • Fraud verification;
  • Debt collection.
  • Compliance with the Contract;
  • Legitimate Interests.
Computer service providers, including computer platform vendors and website analytics services, in order to comply with our contract with you and to understand how you use our services and improve our business
  • Support our systems and computer infrastructures;
  • Ensure maintenance services for our computer systems and infrastructures;
  • Storing data and providing other data processing services;
  • Provide analytical services relating to your use of our website, to identify any technical or user interface issues and / or improvements related to the website.
  • Legitimate Interests
Governments, regulatory authorities and law enforcement authorities, in order to comply with our legal obligations
  • Check your driving license and ensure it meets our criteria for a safe driver;
  • As required by these entities, if disclosure is legally required or permitted;
  • Acting against illegal activities, traffic offenses or non-compliance with the terms of use;
  • Legal obligation;
  • Legitimate Interests
Insurance companies and entities conducting proceedings in respect of any insurance products that you have subscribed in connection with your rental
  • Provide and secure the insurance product you may have requested;
  • Manage any proceedings that may have been triggered under the relevant insurance policy.
  • Compliance with the Contract;
  • Legitimate Interests.

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COOKIES

Auto Rent automatically collects information whenever someone visits the Website (www.autorent.pt), obtains information from the user's computer and assigns a "cookie" (small package of information about that user) when someone visits your Website. This data is not provided by the user - it is an automatic collection as a means of facilitating the links to the websites and their use.

We use cookies to facilitate and record in particular which services you use on the websites. These technologies can also be used when sending HTML e-mail messages.

We collect information from your computer in order to evaluate the effectiveness of the content of our websites and their use. This data allows us to improve the use of our websites, or to optimize the navigation of the users in the Websites and to develop programs and contents according to the interests of the users of the Websites.

All browsers allow the user to accept, reject or delete cookies, in particular by selecting the appropriate settings in their browser, so that the user can, at any time, partially or totally disable the cookies used on the Auto Rent website.

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MARKETING

If Auto Rent intends to send messages for marketing purposes, whose receipt is independent of the intervention of the recipient, its prior consent is necessary.

Consent is not required in the case of messages sent to legal persons, but the possibility of not receiving them is open.

The recipient must have access to means that allow him at any time to refuse to send these messages, without any burden. Consent should be as easy to withdraw as to give, for example, opt-out / unsubscribe in sent emails.

If the addressee decides to refuse this type of communications, no further communications should be sent for the purposes of that marketing operation.

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CCTV

Auto Rent uses video surveillance (CCTV) systems for capturing and recording images with the objective of protecting people and property, under Law 34/2013, of May 16, Article 8.

These systems, however, guarantee the privacy and respect for the fundamental rights of the holders and can not focus on:

  • Public roads or neighboring properties;
  • ATM payment terminals, in order to allow the capture of the access code;
  • Interior areas reserved for clients and / or workers, namely, locker rooms and sanitary facilities;

The image recordings obtained by the video surveillance systems are stored in an encoded record for a period of 30 days counted from the respective capture, at the end of which they are destroyed.

All persons who have access to the recordings performed, due to their functions, are obliged to maintain confidentiality, under penalty of criminal procedure.

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CONSERVATION OF DATA

Auto Rent maintains your personal information for a period of time that does not exceed what is reasonably required or legally required. The period of time for which we maintain such information depends on the type of information, its purpose and as long as the holder does not exercise the right of withdrawal or opposition to the treatment of the same.

The criteria we use to determine the retention period for certain categories are as follows:

  • The length of time you are an Auto Rent customer;
  • The frequency with which you rent with us or the date of the last rental;
  • Legal or contractual obligations that oblige us to retain your data for a certain period of time;
  • The existence of legal proceedings in progress that are related to any leases that you have made with us, or that are otherwise related to your relationship with us;
  • The existence of any law, rule or regulation that are applicable and allow a specific retention period;
  • If personal information is considered to be a special category of personal information, a shorter period will generally apply; and
  • The expectation of retention at the time the data is provided to us.

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RIGHTS OF THE HOLDER

Under the RGPD, the data subject is guaranteed the exercise of all legally permitted rights, provided that there is a processing of personal data, namely:

Right of access - consists in the right to obtain confirmation of what your personal data are treated and information about them.

Right to rectification - consists of the right to request the rectification of your personal data that are wrong / outdated or request that those incomplete data be completed.

Right to delete data or "right to be forgotten" - consists of the right to obtain the deletion of your personal data, as long as there are no valid and / or legitimate grounds for its conservation.

Right to portability - consists of the right to receive the data you provided in a digital format of current use and automatic reading, or to request the direct transmission of your data to another entity that becomes the new responsible for your personal data.

Right to withdraw consent or right of opposition - is the right to object or withdraw consent at any time to a data processing, provided that there are no valid and / or legitimate grounds for non-acceptance of the exercise of this right.

Right of limitation - consists in the right to request the limitation of the processing of your personal data, in the form of suspension of the treatment or limitation of the scope of the treatment to certain categories of data or purposes of treatment.

Right to complain - consists of the right to complain to the relevant supervisory authority if you consider that there has been an infringement of your rights. In Portugal, this authority is the National Data Protection Commission (CNPD). More information on CNPD is available at www.cnpd.pt

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SAFETY IN TREATMENT

Auto Rent will have to implement technical and organizational measures to ensure a level of security appropriate to the risk in order to avoid accidental or unlawful destruction, loss and alteration, unauthorized disclosure or access to personal data.

It is necessary to take into account the potential vulnerabilities of the system and to forecast the impact that these may have on the holders in order to assess the risks and define the most appropriate control measures.

After the impact assessment, the result of this should influence the measures that are adopted depending on what the Rent-a-car understands as appropriate, namely through the following mechanisms:

  • Pseudonymization and encryption of data;
  • The ability to ensure the confidentiality, integrity, availability and ongoing resilience of treatment systems and services;
  • The ability to restore availability and access to personal data in a timely manner in the event of a physical or technical incident;
  • A process to regularly test and evaluate the effectiveness of technical and organizational measures to ensure safe treatment.

Pseudonymisation means the processing of personal data in such a way that it can no longer be allocated to a specific data subject without the use of additional information. This treatment requires that such supplementary information be maintained separately and subject to technical and organizational measures to ensure that personal data can not be attributed to an identified or identifiable natural person. It is a privacy enhancement technique, although it does not exclude the application of other possible data protection measures.

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VIOLATION OF DATA

In the event of a breach of data and to the extent that such breach is likely to pose a high risk to the rights and freedoms of the User, Auto Rent undertakes to report the breach of personal data to the User in question within 72 hours from the knowledge of the incident.

Under legal terms, communication to the User is not required in the following cases:

  • If Auto Rent has implemented adequate technical and organizational protection measures and these measures have been applied to personal data affected by the breach of personal data, especially measures that make personal data incomprehensible to any unauthorized person to access them such as encryption;
  • If Auto Rent has taken subsequent action to ensure that the high risk to the rights and freedoms of the User is no longer likely to materialize; or
  • If communication to the User implies a disproportionate effort for Auto Rent. In that case, Auto Rent will make a public communication or take a similar action through which the User will be informed.

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DATA PROCESSING RESPONSIBILITY

The person responsible for the processing of Personal Data is Auto Rent-Automóveis de Aluguer, Lda.

In order to deal with issues / issues related to the processing of your personal data, you should contact us through the following means:

Telephone:

(+351) 282 417 171

E-mail address:

dp@autorent.pt

Address:

Auto Rent-Automobiles, Lda.

Tomás Cabreira Avenue, Vistamar Building, Loja I, 8500-802,

Portimao, Portugal

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by Joao on 05/07/2014 16:48. Last edit by Joao on 16/05/2019.

Category: Privacy

Tags: Privacy

© Auto Rent 2012